Where can I find the size guide?

On each product page, you will find a size description. If you have any questions regarding the measurements, do not hesitate to contact us by e-mail at info@godsfavorite.fr by attaching a full-length photo, or contact us on Instagram at info@godsfavorite.fr, and we will do our best to provide you with all the help you need!

What sizes are offered?

We offer a diverse range of sizes for our clothing, and this selection will continue to expand over time! Each product comes with a size guide in its description, as our sizes may vary depending on the type of garment. If you cannot find your size for a specific garment, do not hesitate to contact us at info@godsfavorite.fr to let us know! Your feedback is valuable to us.

How do I wash my clothes?

The washing guide is accessible on each product page, because each garment has a unique composition.
However, to prolong the durability of your garment, we strongly recommend washing it by hand.

How can I cancel my order or add/remove an item?

Once an order has been placed, it is not possible to add or remove items. You can contact our customer support team and request to cancel your order so that you can place a new order with the correct item(s).

If you need to cancel your order, please contact us by email within one hour of placing your order and we will do our best to honor your cancellation request! If your order has already been processed, we will no longer be able to accommodate your request cancellation.

I forgot to use a discount code on my last order.

Forgetting to use a discount code on your last order can be frustrating, we understand. Don't worry, we're here to help!
Contact our team as soon as possible after placing your order so that we can apply the discount and refund you.

Where is my order

All of our orders are custom and require a processing time of 10-15 business days. You will receive your order within a maximum of 3 weeks.
Delivery time depends on your location and generally varies between 3 and 5 working days.

What should I do if my order has arrived and an item is missing ?

We completely understand how frustrating it can be to receive an order you were expecting, only to find that one of your items is missing from the package. The God's Favorite team is committed to ensuring that you receive everything you purchased.

First, we recommend checking your email to see if we have tried to contact you about an out of stock item on your order. If you have not received an email for your out of stock item, please contact us with the following information to have your issue resolved immediately!

• Order number
• Missing item
• Does the package appear to have been damaged or tampered with? (Please include a photo if possible)

Can I combine discount codes on my order?

Unfortunately, you can only use one discount code per order. However, you can use a discount code and a gift card on the same order.

An item I purchased is now on sale. Will the discount be applied to my order?

Unfortunately, we cannot apply discounts to orders placed before or after current sale dates. All promotions are time-limited and we must strictly adhere to this policy.

Why was my order canceled?

In the interest of security, our team cancels all orders that it deems suspicious. Please be assured that you will not be charged for canceled orders. However, you may notice a transaction on your bank statement indicating that an authorization has been made for funds related to the order. This authorization will be canceled and removed from your bank statement within 2 to 5 business days.

Orders may be canceled due to inconsistent information provided by the customer during the checkout process. If you believe that your order was canceled due to such an error, please review the transaction details carefully to ensure they are accurate and match your billing information.

It is important to note that once an order is canceled it cannot be reinstated. If you still wish to make your purchase, you will need to place a new order.

For any further questions or if you require an invoice for the same order, please do not hesitate to contact our customer support team. We are here to help you !

How to use a gift card or discount code?

During the checkout process, you will see an order summary page that contains space for a gift card or discount code. Simply enter your code and click "apply". Your discount/credit will be immediately applied to your order. Remember that you can only use one discount code per order; However, you can use both a gift card and promo code on the same order.

What payment methods do you accept?

We accept the following payment methods:

• Visa
• Mastercard
• Paypal
• American Exp

We do not accept personal or electronic checks, bitcoins, money orders or wire transfers.

How long does it take for my refund to be processed?

We process refunds daily. Depending on your bank, the refund may take 3 to 10 business days to post to your account.

How to track my order ?

You can check the status of your order by clicking Track My Order. You will also receive a confirmation email when your order has been shipped.

All of our orders are custom and require a processing time of 10-15 business days. You will receive your order within a maximum of 3 weeks.
You can follow the process of creating your dress directly from your profile. Delivery time depends on your location and generally varies between 3 and 5 working days.

The tracking information says my order was marked as delivered, but I did not receive it. What should I do ?

Depending on the carrier and its procedures, tracking information may show a "Delivered" status 1-2 days before actual delivery. In such cases, it is recommended to take some precautions to confirm the status of your package:

Check if there is a delivery attempt notice.

Carefully check the delivery location of your package.

Make sure that another person has not accepted the delivery (a friend, family member, roommate, neighbor, co-worker, etc.).

Contact your local post office to check if your package is still in their possession.

Wait 1 to 2 days to see if your package is subsequently delivered by the postman.

If, despite these precautions, you are still unable to locate your package, please contact us at info@godsfavorite.fr and provide us with your order number. We will do everything possible to resolve the situation.

My package appears to have been lost. What to do now ?

As with anything, delivery services are not 100% reliable. First of all, please check that the delivery address associated with your order is correct. Then, follow these steps to try to locate your package:

Look for any "attempted delivery notice" left on your front door or in your mailbox, and follow the instructions provided there.

Carefully examine potential delivery locations for your package, such as the mailbox, porch, front door, or backyard.

Check with family members or neighbors if they may have received your package in error.

Sometimes packages may be reported as delivered up to one business day before they actually arrive.

If despite these measures you still think that your package is lost, please contact our support service at the following address: info@godsfavorite.fr. We will do our best to resolve this situation.

Import taxes and customs duties (international customers)

The customer is responsible for any import duties or taxes that may occur upon final delivery. Since taxes and customs duties are required by your country and collected by the carrier, we have no control over these charges. When we ship our orders, we try our best to reduce the order value without breaking any rules to reduce the amount of duties and taxes to help our customers.

*At checkout, a receipt is issued, above the shipping method options, stating that the customer is responsible for any import duties or taxes.

Shipping costs for returns

If the return is due to an error on our part, such as accidentally sending the wrong merchandise, we cover all shipping costs associated with the return. In the event that the return is due to an error on our part, for example, if the item you received is defective, we assume all shipping costs associated with the return. We ask that you use standard mail for these returns. Standard mail shipping charges will be covered as a store credit.

However, if the return is not the result of an error on our part, but rather a decision on your part after receiving the item, we advise you that the buyer is responsible for all shipping costs. In addition, we would like to point out that all the sizes of our items are clearly indicated on the product sheets, so that you can make an informed choice when ordering, orders that are too large or too small will not be supported.

Return policy

If you are not fully satisfied with your purchase, you have the option of returning it within 30 days of your order. Refunds are made no later than one month after receipt of your return. It is important to note that certain products, such as stockings, underwear and masks, are not eligible for return and therefore cannot be refunded.

How to make a return (step by step):

You have 30 days from receipt of your order to request a return.

Send us an email to let us know if you want to make a return. After your return is approved, you will receive a notification email with detailed instructions.

• Use your local post office to return your item(s).
• Please be sure to return your item(s) in a secure package.
• Keep your proof of postage and ship your return with a tracking number, as we accept no responsibility for loss or theft during transport.
• Returns are processed within 3 to 5 days working days following their receipt in our warehouse.

Once processing is complete, you will receive an email with your refund details. Items will be inspected and accepted if they meet the conditions stated below.

When will I receive my refund?

After receiving your return package in our warehouse, please allow 3-5 business days for processing. Once your return has been processed, you will receive a follow-up email with refund information. We also remind you that full reimbursement will take a maximum of one month.

The 30 day deadline has passed but I still want go back

Customers have 30 days to return items purchased from our online store, God's Favorite, once their return is approved. Any returns shipped after this 30 day period of approval will be refused and returned at the customer's expense.

*It is at the discretion of management to make occasional exceptions. If management approves a return made after the 30-day period, reimbursement will only be possible in the form of store credit.